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Phone not passing into registration email

Posted: October 14, 2013 at 11:57 am


Ted Lidie

October 14, 2013 at 11:57 am

ive added a required phone number field upon registration and see that the field is there and required. but we are not getting the phone number in the registration emails. nor are the phone numbers saving into the user database.

please advise..


Sidney Harrell

October 14, 2013 at 2:53 pm

Did you use the pre-made “Phone” system question, or create your own new question? All of the ten pre-made questions are special in that they correspond to specific database fields. So the email shortcode for phone number will pull from that database field, and will not find the answer to a new “Phone” question.


Sidney Harrell

October 14, 2013 at 2:58 pm

Sorry, I just looked at the code for the [phone] email shortcode, and it will return the event venue’s phone, not the attendees. In order to display the answer to the question “Phone Number” you would use the shortcode [answer_Phone Number] in the email.

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Updated by  Sidney Harrell 10 years, 6 months ago ago

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