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Carlton Nettleton
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April 28, 2015 at 5:09 pm
Hello – I am using Authorize.net as my payment option and I have the phone field set required through their dashboard. At checkout, the phone field is there and the information does transfer over to Authorize.net but the field isn’t marked as required so many people aren’t filling it out and their transaction is being denied. This thread was the closest I found: https://eventespresso.com/topic/payment-error-via-authorize-net/ but there doesn’t seem to have been a resolution to the phone field being marked as required. Can you let me know if a solution has been found for this? Thank you!
Version 4.6.24.p
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Lorenzo Orlando Caum
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April 28, 2015 at 7:05 pm
Hi Carlton,
You can make that change via WP-admin –> Event Espresso –> Registration Form. Then locate the Phone number question and click on it.
Set it to required and then save changes:
http://cl.ly/image/2p2N1s292329
—
Lorenzo
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Carlton Nettleton
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April 29, 2015 at 12:34 pm
Hi Lorenzo – thanks for replying. It is already set as required but that isn’t translating to the checkout form. It works for the initial set of questions but not the checkout form where you enter your credit card info.
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Dean
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April 30, 2015 at 5:33 am
Hi Carlton,
We haven’t set it as required as not all Authorize users have it as required in their accounts.
You can easily add a * tag to the label though, with a little CSS:
label#aim-form-phone-lbl:after {
content: " *";
}
That won’t validate the feiled though so if they leave it out and your account requires the phone number the payment will be rejected.
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Carlton Nettleton
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April 30, 2015 at 11:10 am
Thanks for getting back to me. So there is no way to make the phone field required?
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Garth
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May 4, 2015 at 1:11 pm
Hi Carlton,
How are you today?
It would require a developer to make that change specifically for your website (customization) because we can’t add the phone field a hard requirement (as Dean stated). The trick is making this modification so that it’s not erased when you update to newer versions.
If you want to discuss having us customize it for you, please let us know.
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Carlton Nettleton
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May 6, 2015 at 4:09 pm
OK, thanks. I’ll just make the field not required. I don’t know if it is possible but it would be helpful to have the option to make it required or not through the EE4 settings since it is an option in Authorize.net.
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