Posted: August 26, 2012 at 4:48 pm
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No registration questions showng on reg form The personal information question Group is not available to event manager role in event window. Not available to wp admin role either.
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I just saw this thread after posting my own question “Basic registration fields not showing for non-admins” – I’m having the same problem. |
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Looking at it again the issue originates from last upgrade I did from roles and permissions when we had duplicate personal question groups showing up. I also have an on going issue of extremely slow dashboard- my sp traced it io wp plug ins . he globily disabled all plug ins by renaming the plugin folder to demonstrate the issue, speeding up the site dashboard. I am cuurently running on minimal plugins but have not found the offending plugin yet. |
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found the wp_events_question data base and deleted the mupliple questions not associated with user 1. there were about 50 of them! Did not fix the problem. I think this issue is assocaited with the bug I had in the past version upgrade leaving unexpected data for the current version – need help! |
Rob what’s the user ID of your admin user? |
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you want my login info? I use rob if that is you question |
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sent you an email |
Well, okay, but I was asking for the user ID in the database of your admin user. We had an issue recently where the user ID in the wp_users table was not aligned with the wp_user id in the user roles tables in Event Espresso, so the admin user (there was only one) didn’t have access to his own events. |
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Rob (and anyone else having this, or a similar issue): This is your Here’s the problem. This is your wp_users table: |
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(as an aside, this is the second time I’ve seen this specific issue, and I suspect it’s happening to a lot more people than that, so it’s probably a good idea to check these two tables if you are having any issues that are related to this.) |
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Will try to find it |
It should just be that wp_events_qst_group table that you need to worry about (for now). I’m not sure how this affects duplicate question groups that you’ve had in the past. It’s possible this was the issue all along (since no one actually had access to those question groups) and we didn’t know what to look for. |
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I did the user ID edit and got the question groups to work on the two live events we are running right now. All was good till the event admin who authored the event went back in and edited on event. at that point the personal info field dropped off the reg page. I go back in and update the event and the fields return (using admin role). still no options on the email box of the event window |
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I have reinserted wp user 1 as admin Now getting this message There seems to be a problem with your questions. Please contact support@eventespresso.com Getting this error now. question groups are gone again
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forgot top set the new user admin to role of adminostrator |
So, Rob, just to confirm — after readding a WordPress user ID 1 to your site, everything works now? |
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Out of the office for a few more hours , I got more things to light up but have not had time to test all |
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I now have an Admin user 1 and did get the reply email options box in the event window to populate but the events are not showing the personal information fields on the reg form I have 3 event mamagers all of whom have events activce right now. the email options returned at the reset |
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the payment options page is displaying the paypal button off the bottom of the visible page. You have to scroll to find it. can this be moved up? |
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the issue with the email options not showing – seems to be with different browsers on different computers???? there on one computer and blank on the other say what? |
Rob (and anyone else with a similar issue), this is what I found on your site: First of all, since you had previously had a whole bunch of different question groups, you had all of these relationships between the questions and their question groups in your wp_events_qst_group_rel table: These are your question groups These are your question group relationships That’s not even necessarily an issue in and of itself since it doesn’t matter if there are questions that don’t exist anymore linking to question groups that don’t exist anymore (though having questions that don’t exist anymore linking to question groups that do exist might be problematic. However, then I decided to try to see if I could track down what question groups were actually being used on events. I found this: This is in the wp_events_detail table. Note the entries that have Note: I wouldn’t recommend hacking in your db unless you know what you are doing. Too many interconnected things make it really easy for stuff like this to happen. What I’m guessing happened was that when you went in and deleted all those extra question groups it left those events without any question groups associated with them and replaced the serialized array with |
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Hey guys — We have updates to R&P and Event Espresso that we’ll release on Monday but if you want to test it over the weekend, head over here and let us know and we’ll get you early copies: https://eventespresso.com/topic/updates-to-roles-permissions/ |
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New versions have been posted: Please upgrade and report any new issues. |
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