Home Forums Event Espresso Premium Personal Details form on event Registration page missing in specific cases

Personal Details form on event Registration page missing in specific cases

Posted: October 8, 2012 at 5:57 pm

Amy Swift

October 8, 2012 at 5:57 pm


This is a strange one.

Personal Details form on the bottom of an event’s registration page is missing if another admin account has updated that event. If i go and click “update event” (even without changing anything) from my admin account, this fixes it. if this other user, who is also an administrator user, goes in and clicks “update event”, this causes the problem again.

Here is an example event:

Please advise. and let me know if you need a user login.



October 9, 2012 at 1:26 am

Hi Amy,

Are you using the Roles & Permissions ad ons (Basic/Pro)?

Is the admin a standard WP admin or and Event Espresso Admin?

Amy Swift

October 9, 2012 at 10:59 am

The Admin is a standard wordpress admin although we tried Event Espresso Admin but that didn’t help. I also tried creating a new admin account and it didn’t help either.

We are also using the roles and premissions addon (pro i think) to give other users event admin roles.


  • Support Staff

October 9, 2012 at 2:39 pm

Hi Amy,

Can you update to the latest version of Event Espresso as well as the add-ons? There have been a few bugfixes to address issues like this one recently.

It looks like the auto updates key was registered to a development site, so you may not be getting update notifications. We can reset the key so that you will have the auto update enabled, so you can enter that key on the live site in Event Espresso>General settings.

You can also manually update the plugins by following this guide:

Amy Swift

October 9, 2012 at 3:35 pm

When updating the plugins (main and addons) in the past, this has broken and erase some customizations we have done and now I am afried to update them. i wanted to wait till 3.2 is ti will be a major change but who knows when that will come out.

I have tried to follow the instructions for customizing in a way that won’t be damaged by updated but I don’t think that as worked.

what do you suggest?


October 10, 2012 at 12:04 am

We always recommend upgrading to the latest versions.

If you have done your modifications in the uploads/espresso folder, they will not get overwritten.

However, occasionally we change the template files so your files in the uploads/espresso folder may need to be updated manually to reflect those changes whilst preserving your modifications.

If you are uncertain about upgrading we do offer additional premium support tokens

Amy Swift

October 10, 2012 at 2:41 pm

I might just have to make a site duplicate and update and test everything there first.

Any eta on 3.2? approx?


October 10, 2012 at 11:35 pm

Hi Amy,

We have an internal timescale, but it has been pushed back a few times so I don’t think its fair to you or others to give a date just yet. We will announce it as soon as we are close to releasing it.

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