Support

January 9, 2025 at 4:39 pm

Hi there,

Can you link me to an event this has happened on, please?

January 10, 2025 at 5:59 am

All of your events have the ‘Default Registration Status’ option set to be Approved.

That option basically tells Event Espresso that regardless of what the payment status is if the registrant completes the registration and makes it to the thank you page, set the status to be Approved. Some users want all registrations to work this way and then manage payments/issues separately whilst the registration holds a ‘sold’ spot on the event.

So EE is currently working ‘correctly’ as it is set up to do on the events.

It sounds like you want a ‘Default Registration Status’ of ‘Pending Payment’ which is the default status we use within EE until it is changed by the admin.

The first thing you need to do is check that the default setting for that value is set to Pending Payment, right now I suspect it was changed. Go to:

Event Espresso -> Events -> Default Settings (Tab at the top of the table)

What is default option for ‘Default Registration Status’ set to there? Approved?

Change it to Pending Payment and save.

Thats the ‘default’ option used for that setting when you create events so that fix will only apply to events you create moving forward.

To fix your current events you’ll need to edit each individual event and set the ‘Default Registration Status’ to be ‘Pending Payment’.

Event Esprtesso -> Events -> {Click to edit event}

In the ‘Event Registration Options’ metabox (usually on the right) you’ll see the individual events ‘Default Registration Status’.

Change that to be Pending Payment, like this:

https://monosnap.com/file/hWgAUThpE2fLyBu1ipOF6Hcv7jPBV1

Update the event.

Repeat that for all of your current events.

From there, if a user registers makes it to the thank you page (by whatever method other payment in full) then they will be marked as Pending Payment rather than Approved.