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People who book events dont get registered

Posted: November 22, 2012 at 7:19 am


asteiner

November 22, 2012 at 7:19 am

Hi, we’ve been having problems with your plugin. About 50% of the customers who book our events are never acutally registered as participants. Those people say that the booking process goes normal, but when we check our admin area, these people are not registered at all. We start to wonder how many more people tried to register??? What is going wrong? Why does this happen? This is costing us business. Please could you help? Thank you Nadine

  • This topic was modified 11 years, 7 months ago by  asteiner.


Josh

  • Support Staff

November 22, 2012 at 11:26 am

Have you tried testing this to verify?

One thing that may make a difference in this case is if there are any caching plugins enabled. Are the registration pages getting cached?

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