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people having trouble purchasing tickets

Posted: February 3, 2019 at 1:18 pm


Sanghacreations

February 3, 2019 at 1:18 pm

people are notifying me that when trying to purchase tickets it is coming up as ‘non secure’ and the button to select tickets isn’t working


Tony

  • Support Staff

February 4, 2019 at 3:59 am

Hi there,

I had a quick look at the site linked to your license key and its loading over HTTP so it would show as ‘non-secure’. To prevent that you’ll need to enable HTTPS on yout site, do you have an SSL certificate for the site? Or, does you how support “Let’s Encrypt”?

The button did work for me, what happens when you try to select tickets?


Sanghacreations

February 13, 2019 at 9:00 am

Hello, I believe I followed the steps correctly to enable HTTPS with the SSL certificate. Could you check on your end to see if I did do this correctly? please
Ray


Tony

  • Support Staff

February 13, 2019 at 9:30 am

Hi Ray,

The site is loading over HTTPS so it looks correct to me.

Something that does stand out is you are using PayPal Pro as a payment method, that means you will be taking on full PCI compliance responsibility yourself, just checking if that is something you are aware of?

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Status: closed

Updated by  Tony 2 months, 1 week ago ago

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