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Elizabeth
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March 19, 2014 at 8:46 am
My customer is getting calls from her customers that their credit cards are being charged several times for the same event.
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Josh
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March 19, 2014 at 4:39 pm
Hi there,
It may help to know what version of Event Espresso you are running, whether anything has been modified, which gateway, and if you can, have them look up the transaction ID in their payment account and compare them to the transaction ID recorded in Event Espresso.
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Elizabeth
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March 20, 2014 at 8:32 am
the latest release.
It looks like they are just receiving multiple emails.
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Josh
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March 20, 2014 at 12:17 pm
Hi Dorian,
That may be an issue with the mailserver. If it doesn’t get receipt confirmation, some mailservers will resend. A good way to avoid this is to use a service like Mandrill.
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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