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Pending Status for Attendees with only Paypal Payment available

Posted: April 17, 2015 at 5:03 am


victorsfood

April 17, 2015 at 5:03 am

Hi there,

We are getting a lot of attendees coming through as ‘Pending’ who have not paid through Paypal. We only have one method of payment which is Paypal. There is no offline payment available.

My guess is that people are entering their registration details and for whatever reason are then abandoning the process when it comes to the Paypal finalisation. And EE is capturing this data? Just wanted to confirm that, we are happy to capture these warm leads.

My question is, can admin be notified of these pending attendees by email? Or is there an easy way to email pending attendees?

Is it a matter of constantly checking Event Overview for new pending attendees?

Paypal IPN has already been setup. EE3 in operation.

Thank you.


Tony

  • Support Staff

April 17, 2015 at 5:38 am

Hi Victor,

Can you look within your event that one of these registrations are for and see what the ‘Default payment status for event’ is set to?

Then go to Event Espresso -> General Settings.

Within ‘Advanced Features’, check what is set as the ‘Default Payment Status’ there.


victorsfood

April 17, 2015 at 5:48 am

Hi Tony it is set to ‘No Change’


Tony

  • Support Staff

April 17, 2015 at 5:56 am

Can you go to Event Espresso -> General Settings.

Within ‘Advanced Features’, check what is set as the ‘Default Payment Status’ there please?


victorsfood

April 17, 2015 at 6:15 am

That is set to ‘Pending’


Tony

  • Support Staff

April 17, 2015 at 6:28 am

In EE3 ‘Pending’ registrations count towards your event limits.

When you set the default registration status to pending you are basically saying you don’t care about the payment status, that user should apply to the event regardless.

Is that expected?

The default for that setting is ‘Incomplete’. Incomplete registration do not apply to the event until payment is made (at which point the registration updates to Complete.

In EE3 there is no way to automatically email send emails for incomplete/pending registrations without also sending the confirmation email to the attendee. You can manually send invoice/payment reminds to each attendee however, does that help?


victorsfood

April 20, 2015 at 5:56 am

Ahh I see, thank you for the explanation.

Payment reminders will work fine. Thank you.

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Updated by  victorsfood 4 years, 2 months ago ago

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