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Pending Payments Feedback Emails

Posted: March 3, 2016 at 5:02 am


March 3, 2016 at 5:02 am


When a client registers for an event on our site we ask them to fill in some information to complete the registration.

If the payment does not complete, we get an email stating there is a pending payment, but the info from the questions is not included in at email.

We need this at this point because sometimes people do not want to complete their payment as they need to pay extra for an upgrade option. Or their card may not have worked properly.

Would appreciate if we can get the info at the pending stage as well as the completed payment stage.


Lorenzo Orlando Caum

  • Support Staff

March 3, 2016 at 7:30 am

Hello, go to Event Espresso –> Messages. Then look for the registration pending payment email and click on event admin.

Then scroll down to the end of the page and paste in the html from this gist:

Then save changes.



March 3, 2016 at 8:31 am

Perfect! Thanks!

Lorenzo Orlando Caum

  • Support Staff

March 3, 2016 at 8:48 am

Hello, there is one more change needed to add the [QUESTION_LIST] shortcode to the [ATTENDEE_LIST] area.

I created a video so the steps are complete:

Be sure to save changes aftewards.




March 3, 2016 at 8:57 am

Thanks for this, added the second part [QUESTION_LIST]


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