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Pending Payment Orders

Posted: September 10, 2018 at 6:55 am


September 10, 2018 at 6:55 am

Hi there,

Is there somewhere that we can clear orders that are ‘pending payment’ immediately. We are finding that when customers put through an order without payment, it is still deducting from our total and it also shows as a duplicate booking when we download the CSV file. We are wondering if we have missed a setting somewhere, as we do not want ‘pending payment’ orders to show up?

Thanks in advance


  • Support Staff

September 10, 2018 at 9:12 am

May I ask where is it showing the Pending Payment Orders are deducting from your total? Generally Pending Payment orders will count as a registration, but they will not count toward any of the ticket or registration limits.

With regards to the CSV reports, when you view the Registrations list, you can use the filters at the top of the page to show only Approved Registrations, then click the “Filtered CSV Report” button and the report will include Approved registrations only.

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