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Pending Payment Emails

Posted: March 29, 2024 at 12:09 pm


pathwise

March 29, 2024 at 12:09 pm

Is it possible to delay Pending Payment emails by an hour? If the person still hasn’t paid in an hour, then send. From what I can tell this isn’t possible but just checking with you. 🙂


Rio

  • Support Staff

March 29, 2024 at 8:08 pm

Hi there,

This feature set isn’t built in to Event Espresso. If you need that feature, You can contact one of the developers listed here.

https://eventespresso.com/developers/event-espresso-pros/

I will also bring this to our developer for planning and recommendation.

thanks


Garth

  • Support Staff

April 1, 2024 at 10:46 am

I don’t really understand the reason for ‘Delaying’ the pending payment email in that context.

The pending payment email will only be triggered when the registration is finalized, meaning the user selected a payment option and clicked finalize registration. If using an online payment method they pay and are approved… if using an offline payment method they finalize and then pay offline… but then is someone monitoring all payments to apply them within the system before the hour?

It seems that you’re likely to trigger pending payment emails for people that have actually already paid by delaying the email this way, than you would if you instantly send it, the pay and the approved email is then triggered.

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