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Pending Payment although Registration Complete and Paid

Posted: March 2, 2016 at 9:22 am

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Andreas

March 2, 2016 at 9:22 am

Hi,

I have customer who purchased a ticket and I can see in the “View All Registrations” for that specific Event that the customer has a green Reg Date, Total Txn is green, and a green checkmark under column Paid.

Yet it states that the customer is in Pending Payment status.

What could have happened?
What can I do to change the status to Completed?

Thank you!

Kind regards,
Andreas


Josh

  • Support Staff

    •

March 2, 2016 at 12:21 pm

Hi Andreas,

It turns out that there isn’t a “Completed” Registration status, but you can change the status to “Approved” by editing the registration.
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Updated by Josh 8 years, 10 months ago ago

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