Support

Home Forums Event Espresso Premium PDF Receipt for Transaction – Image not found

PDF Receipt for Transaction – Image not found

Posted: June 13, 2018 at 1:07 pm


TWC

June 13, 2018 at 1:07 pm

Prints out from PDF download BUT Image not found:

The Winnetka Club
620 Lincoln Avenue
Suite 203
Winnetka
Illinois, US
60093
security@thewinnetkaclub.com
Order Confirmation
Date: June 13, 2018
Transaction ID: 294
Status: Complete
Image not found
https://www.thewinnetkaclub.com/wp-content/plugins/event-espresso-decaf/core/templates/global_assets/images/calendar_year-24×24.png

Event Name: Book Group
( view )
Ticket Description Quantity Price Total
Free Ticket
(For Book Group)
This ticket can be used once at any of the dates/times below.
1 $0.00 $0.00
Image not found
https://www.thewinnetkaclub.com/wp-content/plugins/event-espresso-decaf/core/templates/global_assets/images/clock-16×16.png

Date/Time:
June 26, 2018 10:30 AM – June 26, 2018 12:30 PM (America/Chicago)
July 24, 2018 10:30 AM – July 24, 2018 12:30 PM (America/Chicago)
Image not found
https://www.thewinnetkaclub.com/wp-content/plugins/event-espresso-decaf/core/templates/global_assets/images/location-pin-16×16.png

Venue
The Winnetka Club
(view )
Image not found
https://www.thewinnetkaclub.com/wp-content/plugins/event-espresso-decaf/core/templates/global_assets/images/users-16×16.png

Registration Details ( edit )
Attendee Executive Director (director@thewinnetkaclub.com)
Registration Code: 294-15-1-811d – Approved
Additional Charges/Discounts
Name Description Quantity Unit Price Total
Taxes
* Taxable items. The total amount collected for taxes is reflected in the total(s) below.
Tax Name Description Rate Tax Amount
Sales Tax $0.00 $0.00
Grand Total:
Payments
Payment Method Date Transaction Id / Cheque # P.O. / S.O.# Status Amount
No approved payments have been received.
Total Paid $0.00 (USD)
Amount Owed: $0.00 (USD)
Additional Information:
Venue Details:
The Winnetka Club
620 Lincoln Avenue
Suite 203
Winnetka
Illinois
60093
United States
Image not found
https://maps.googleapis.com/maps/api/staticmap?center=620+Lincoln+Avenue%2CWinnetka%2CIllinois%2C60093%2CUnited+States&zoom

Thank you for your help.
https://www.thewinnetkaclub.com


Tony

  • Support Staff

June 13, 2018 at 1:18 pm

Hi there,

Looks like your site was set up using EE4 Decaf so your message templates were creating using the decaf directory, I’m guessing as you have a license you now have regular EE4 installed.

Go to Event Espresso -> Messages -> Default message templates -> Receipt.

If you haven’t edited the template at all you can click on the ‘Reset templates’ button in that template to fix the problem. (EE will recreate the template using the current plugins directory).

If you have edited the template you’ll need to manually update the links. Search for ‘event-espresso-decaf’ in the template and update any instances to ‘event-espresso-core-reg’, then save the template.


TWC

June 13, 2018 at 1:37 pm

BINGO!

Thanks, Tony – freaky fast customer support – followed your instructions. Now I need to add the club’s logo, point me in the right direction…?

Cheers


Tony

  • Support Staff

June 13, 2018 at 1:46 pm

Hmm, it depends on exactly what you mean really but if you set your company logo within Event Espresso -> General Settings -> Company logo EE will display on your invoice and receipt.

You can set a specific log to be used only by the Invoices if you don’t want to use the same logo/file as set above, you do that in:

Event Espresso -> Payment methods -> Invoice (activate it if its not active) -> Logo Image


TWC

June 13, 2018 at 2:29 pm

thx for the logo help Tony.

I now see that the images are included just fine when I click “View Full Order Confirmation Receipt” but the problem/issue returns when I click the button to Download PDF. If I DO NOT click DOWNLOAD PDF button I can right click mouse & print the “Order Confirmation” I am viewing and save as PDF and the images are preserved BUT when I click the Event Espresso “Download PDF” button the PDF generated = Image not found, again. I do not expect all customers to right click and print as PDF when they have a Button to click and it should generate the same PDF. Perplexed????

*******************************************************************

The Winnetka Club
620 Lincoln Avenue
Suite 203
Winnetka
Illinois, US
60093
security@thewinnetkaclub.com
Order Confirmation
Date: June 13, 2018
Transaction ID: 296
Status: Complete
Image not found
https://www.thewinnetkaclub.com/wp-content/plugins/event-espresso-core-reg/core/templates/global_assets/images/calendar_year-24×24.png

Event Name: Book Group
( view )
Ticket Description Quantity Price Total
Free Ticket
(For Book Group)
This ticket can be used once at any of the dates/times below.
2 $0.00 $0.00
Image not found
https://www.thewinnetkaclub.com/wp-content/plugins/event-espresso-core-reg/core/templates/global_assets/images/clock-16×16.png

Date/Time:
June 26, 2018 10:30 AM – June 26, 2018 12:30 PM (America/Chicago)
July 24, 2018 10:30 AM – July 24, 2018 12:30 PM (America/Chicago)
Image not found
https://www.thewinnetkaclub.com/wp-content/plugins/event-espresso-core-reg/core/templates/global_assets/images/location-pin-16×16.png

Venue
The Winnetka Club
(view )
Image not found
https://www.thewinnetkaclub.com/wp-content/plugins/event-espresso-core-reg/core/templates/global_assets/images/users-16×16.png

Registration Details ( edit )
Attendee P VC (director@thewinnetkaclub.com)
Registration Code: 296-15-1-34e7 – Approved
Custom Questions and Answers:
Attendee P VC (director@thewinnetkaclub.com)
Registration Code: 296-15-2-47d0 – Approved
Custom Questions and Answers:
Additional Charges/Discounts
Name Description Quantity Unit Price Total
Taxes
* Taxable items. The total amount collected for taxes is reflected in the total(s) below.
Tax Name Description Rate Tax Amount
Sales Tax $0.00 $0.00
Grand Total:
Payments
Payment Method Date Transaction Id / Cheque # P.O. / S.O.# Status Amount
No approved payments have been received.
Total Paid $0.00 (USD)
Amount Owed: $0.00 (USD)
Additional Information:
Venue Details:
The Winnetka Club
620 Lincoln Avenue
Suite 203
Winnetka
Illinois
60093
United States
Image not found
https://maps.googleapis.com/maps/api/staticmap?center=620+Lincoln+Avenue%2CWinnetka%2CIllinois%2C60093%2CUnited+States&zoom

*******************************************************************
Thanks again Tony,


Tony

  • Support Staff

June 14, 2018 at 1:52 am

There’s a few reasons that can happen.

Starting with the easiest to fix, do you have iThemes Security enabled? If so disable the “Enable Hackrepair Blacklist” feature. (Note that any other security plugin can have a similar feature).

Another cause is if allow_url_fopen has been disabled on the server, DOMPDF (which we use to generate the PDF’s) requires it is enabled. You will usually see a difference between the HTML and PDF version of the Invoice (not just the images but the layout) if this is the case as then DOMPDF can’t open the CSS files either.

Can you link me to a test invoice I can view?


TWC

June 14, 2018 at 11:26 am

Hey Tony,

1. ithemes disabled “Enable Hackrepair Blacklist”
2. checked my phpinfo.php file and “allow_url_fopen” is enabled & rechecked with inmotion hosting they confirmed it is enabled.
3. please feel free to register for book group:
https://www.thewinnetkaclub.com/events/book-group/#tkt-slctr-tbl-2849


Tony

  • Support Staff

June 14, 2018 at 11:42 am

I can’t open your site – https://monosnap.com/file/CckL5ctT8e7WgIjIdaLf9MP69jvs2x
(That may also be the problem with the above)

Do you restrict access to specific countries? I’m in the UK.


TWC

June 14, 2018 at 12:29 pm

Tony,

No you certainly cannot access the site. I think that is a remnant from the 18th century. All kidding aside – I’ll change that so UK is not blocked. Please give it another go.

Thanks,


Tony

  • Support Staff

June 14, 2018 at 12:36 pm

Lol, unfortunately it’s still the same.


TWC

June 14, 2018 at 12:44 pm

still blocked you mean? i even whitelisted your IP 77.x.x.x


TWC

June 14, 2018 at 12:48 pm

ok, deactivated the other plugin that was active as well sorry bout that
only ithemes sec is active


Tony

  • Support Staff

June 14, 2018 at 1:15 pm

Hmmm ok, it’s the same issue as if allow_url_fopen was disabled, the styles aren’t loading either.

Can you add this snippet to your wp-config.php file?

https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug


TWC

June 14, 2018 at 1:56 pm

done
plz give it a go Tony, getting late across the pond sorry mate


Tony

  • Support Staff

June 14, 2018 at 2:13 pm

No errors logged so I can’t see anything.

Can you send me login and FTP details using this form?

https://eventespresso.com/send-login-details/


TWC

June 14, 2018 at 2:44 pm

all set Tony – form submitted


Tony

  • Support Staff

June 14, 2018 at 3:02 pm

I’m not sure which phpinfo file you checked, but allow_url_fopen was disabled on your site.

Within the php.ini file in root there is allow_url_fopen = off, I’ve commented that out now and the PDF’s work as expected.


TWC

June 14, 2018 at 3:42 pm

Thank you for your perseverance Tony.
Much appreciated – SUPERB customer support.

The support post ‘PDF Receipt for Transaction – Image not found’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  TWC 2 months ago ago

Topic Tags

Notifications

This topic is: resolved
Do NOT follow this link or you will be banned from the site!