Support

Home Forums Event Espresso Premium PDF Invoice error

PDF Invoice error

Posted: January 12, 2015 at 3:44 am


adria vidal

January 12, 2015 at 3:44 am

we are facing an error on PDF invoice download.
Quantity is wrong, making the total be wrong too.


Tony

  • Support Staff

January 12, 2015 at 4:15 am

Hi,

Can you provide further details on how to reproduce this please?


adria vidal

January 12, 2015 at 4:27 am

Customer pay for an event of 35 € (for associated ones), but at the PDF invoice appear as 2 x 35
can see an example of the pdf here

https://www.dropbox.com/s/btvhpl2ojzxf4mz/Invoice_620_calcotada-2015-valls-7-54abc47dc8537.pdf?dl=0

Here can see the event


adria vidal

January 12, 2015 at 5:05 am

sorry here is the event

http://www.espaciohd.com/chapter/registro-eventos/?ee=52


Tony

  • Support Staff

January 12, 2015 at 5:18 am

If you look within that registration (View the attendees for that Event, then edit that attendee)

How many tickets does it state are selected?

The thank you page for that registration shows 70 € so this isn’t an issue with the Invoice itself. It looks like a ticket qty of 2 was selected.


adria vidal

January 12, 2015 at 5:27 am

Sorry, there was a problem with the custom PDF template that make me confuse the values, i think i got it now.
Thanks


Tony

  • Support Staff

January 12, 2015 at 6:20 am

No Problem.

Just let us know if you have any further questions.

The support post ‘PDF Invoice error’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Tony 4 years, 11 months ago ago

Topic Tags

Tagged: 

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!