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PDF Invoice error

Posted: January 12, 2015 at 3:44 am

Viewing 6 reply threads


adria vidal

January 12, 2015 at 3:44 am

we are facing an error on PDF invoice download.
Quantity is wrong, making the total be wrong too.


Tony

  • Support Staff

January 12, 2015 at 4:15 am

Hi,

Can you provide further details on how to reproduce this please?


adria vidal

January 12, 2015 at 4:27 am

Customer pay for an event of 35 € (for associated ones), but at the PDF invoice appear as 2 x 35
can see an example of the pdf here

https://www.dropbox.com/s/btvhpl2ojzxf4mz/Invoice_620_calcotada-2015-valls-7-54abc47dc8537.pdf?dl=0

Here can see the event


adria vidal

January 12, 2015 at 5:05 am

sorry here is the event

http://www.espaciohd.com/chapter/registro-eventos/?ee=52


Tony

  • Support Staff

January 12, 2015 at 5:18 am

If you look within that registration (View the attendees for that Event, then edit that attendee)

How many tickets does it state are selected?

The thank you page for that registration shows 70 € so this isn’t an issue with the Invoice itself. It looks like a ticket qty of 2 was selected.


adria vidal

January 12, 2015 at 5:27 am

Sorry, there was a problem with the custom PDF template that make me confuse the values, i think i got it now.
Thanks


Tony

  • Support Staff

January 12, 2015 at 6:20 am

No Problem.

Just let us know if you have any further questions.

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