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PDF Images Not Working

Posted: January 9, 2017 at 10:18 am


January 9, 2017 at 10:18 am


I am having issues with the formatting of the confirmation .pdfs within Event Espresso. The logo and other images are not showing up when you try to download the pdf, although they work just fine on the html version.

I saw other forums on this topic but wasn’t able to solve the problem.

Below is a link to the pdf with the image errors:


  • Support Staff

January 9, 2017 at 10:27 am

Hi Rebekah,

Usually when this happens it is because allow_url_fopen has been disabled on your server. Can you create a ticket with your hosting company and have them confirm if the above is disabled?

If so they will need to enable it on your site for the PDF’s to work.


January 9, 2017 at 12:34 pm

This worked!

allow_url)fopen was disabled. Once they enabled it the images began to appear in the pdf.

Thank you!


  • Support Staff

January 9, 2017 at 1:32 pm

My pleasure, I’m glad its now working 🙂

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Updated by  Tony 3 years, 6 months ago ago

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