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jerome moreau
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July 3, 2013 at 9:57 am
Hello
We have a site of on-line sale of bills(tickets) http://www.mastershand.fr and several persons contacted us to say to us that they had difficulty to buy bills(tickets) in particular problems of baskets with inconsistent and disproportionate amounts.
These problems arrive in a episodic way but in a regular way.
Can you help me please?
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Jonathan Wilson
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July 3, 2013 at 3:20 pm
Jerome,
May we log into your site to have a look? If so, please send us WP Admin credentials through the form on this page: https://eventespresso.com/send-login-details/
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Jonathan Wilson
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July 4, 2013 at 8:34 am
Jerome,
I received your credentials. I am going to try to duplicate the problem you are having so we can turn it in to our developers.
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Jonathan Wilson
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July 4, 2013 at 8:37 am
Jerome,
To make this a more seamless process, can you provide the ftp credentials through the form above?
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Jonathan Wilson
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July 4, 2013 at 8:43 am
Jerome,
I see you are on version 3.1.32.2. You should update before we move forward with testing/recreating the issue. Will you do that and let me know when you’re finished updating?
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jerome moreau
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July 5, 2013 at 12:36 am
hello jonathan
the updating is ok.
Thanks for your help we have big problems
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Dean
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July 5, 2013 at 5:08 am
Hello,
Your site is reporting errors:
Erreur lors de la connexion à la base de données
This is normally due to a server error or incorrect details in the wp-config.php file.
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jerome moreau
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July 5, 2013 at 8:47 am
hello,
what connection errors have you got find?
thanks
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Dean
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July 5, 2013 at 9:36 am
Hi As per above, the pages (not every one) showed a white screen with the error – Erreur lors de la connexion à la base de données
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