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Paypal/bank extra charge

Posted: August 7, 2012 at 2:54 am


Miguel

August 7, 2012 at 2:54 am

Hi!

I would like to add an extra percent to tickets prices bought by PayPal (to compensate PayPal service costs). I have seen the option to add a percent for taxes or expenses, but could I only add that to PayPal payment and keep the bank tranfer without it?

Thanks in advance!

  • This topic was modified 10 years, 5 months ago by  Seth Shoultes.


Josh

  • Support Staff

August 7, 2012 at 5:30 am

Hi Miguel,

Event Espresso doesn’t have a feature where it adds a surcharge for a specific payment option. You might try checking with PayPal, I think they have settings on their end where you can add charges like shipping to the base price of the ticket.


Miguel

August 7, 2012 at 9:39 am

Hi Josh!

Thanks for the reply. Yes, PayPal has this feature and it’s really easy to add, but the problem is that if I choose a PayPal solution out EE I will miss benefits of EE.

Is there any way to modify it or pass arguments to PayPal tickets?

Thanks in advance!


Chris Reynolds

  • Support Staff

August 7, 2012 at 1:50 pm

Hi Miguel —

Josh wasn’t suggesting that you use this feature within PayPal instead of Event Espresso. Rather, you can set a percent surcharge within PayPal that will be applied to all transactions so anything coming from Event Espresso into PayPal will automatically have this tax/surcharge applied. It is not currently possible to add a surcharge/tax to a specific gateway, but this feature has been suggested and is on our list of feature requests.


Miguel

August 10, 2012 at 5:08 pm

Thanks Chris! I think this is the right solution!!!

Thanks for the tip!!!


mcote

August 11, 2012 at 9:01 am

Regarding this post I also have some issue when creating a new event. I am using MER. The system keeps using the 2.00 percent surcharge except I have put 4.00$ flat rate in the general settings. When I add an extra price in my event, then it takes the 4.00$ flat rate.added price considers the flat rates

General EE settings


Josh

  • Support Staff

August 13, 2012 at 11:38 am

Was the 2.00 percent set before, or has 4.00 flat rate always been what was set in General Settings?


mcote

August 13, 2012 at 1:27 pm

The 2.00 percent was set a while ago, but it has been changed to 4.00 flat rate in the general settings about 3 weeks ago. Now when I create a new event it still considers the 2.00 percent on the default price. But when I add an extra price in that newly created event it considers the 4.00 flat rate.


Josh

  • Support Staff

August 14, 2012 at 8:22 am

This might be slightly related to the other issue you were having with the attendees being duplicated. When you’re creating a new event, it should pull the default surcharge from the wp_options table. When you edit an existing event, it will use the surcharge amount that has already been previously saved in the event editor. It sounds like there might be older events that are still in the database where it’s pulling this information from.

If you deleted any events recently, try this: go to the event editor and use the filter status feature to view deleted events. If there are deleted events in that view, use the permanently delete feature to delete these. Then try creating a new event.


mcote

August 14, 2012 at 8:44 pm

Josh, I had never noticed that the deleted records were not fully deleted, which is quite interesting. Nonetheless, I did what you suggested, but it still didn’t work. For some reason it keeps bringing back the 2.00 percent.

Did I mention I was on version 3.1.25.P for these tests.


Josh

  • Support Staff

August 15, 2012 at 11:48 am

Check the wp_events_detail table in the database and verify that it is set to AUTO_INCREMENT:

enter image description here


mcote

August 15, 2012 at 2:43 pm

Yup it’s setup with AUTO_INCREMENT.


Josh

  • Support Staff

August 16, 2012 at 9:19 am

Look in the wp_options table, specifically the events_organization_settings option.

It should include these two settings:

s:9:”surcharge”;s:4:”4.00″;

s:14:”surcharge_type”;s:9:”flat_rate”;

If it doesn’t, go back to the Event Espresso>General Settings and change these to something else, save, and change them back, then save again.


mcote

August 16, 2012 at 5:06 pm

Josh the wp_options table has the correct values, 4.00 and flat_rate, I even changed the values from the General Settings and they were also changed in the db. The 2.00 percent has to be hard coded somewhere in the program.


Josh

  • Support Staff

August 17, 2012 at 8:12 am

It’s not hardcoded in Event Espresso. Have you changed any of the core functions that handle the add new event screen? If so, it might help to upload a fresh copy of Event Espresso.

Also, check the event ID when you create a new event. Say you create an new event and the ID is 143. Check the events_detail table for an event record with the ID of 144, which should be the very next ID of an event that is created. If there are already events in the database that the ID is incrementing to, you could remove those.


mcote

August 17, 2012 at 6:24 pm

Josh, thanks for your help,

I’ll give up on this little issue, I consider it’s more of a pet peeve than anything else. I think it’s not worth the effort to find out what’s wrong since it might just be something wrong with my instance. I’ll close this ticket.


mcote

August 22, 2012 at 8:13 am

Josh, I found from where the 2.00 pct is coming from. It’s in the wp_events_table. It takes the value from event_ID “0”. I’ve changed it using SQL from 2.00 to 4.00 and now the default is 4.00 when I create a new event.

On the other hand in the general settings I have value 10.00 which I purposely used to see if it updated the wp_events_table in regards to this test.

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