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Paypal transactions being applied to the wrong event espresso transaction

Posted: September 28, 2020 at 11:55 am


charlie francus

September 28, 2020 at 11:55 am

I have now found two instances where a transaction from someone completely unrelated has been applied to another person’s purchase. We have a major event happening this week, and I am worried this is a widespread problem. I need help determining why/how this is happening, fixing the problem, identifying other instances of it happening and then cleaning up the instances of mis-appropriated payments.


charlie francus

September 28, 2020 at 12:26 pm

I’ve just found a third instance of this happening. Happy to provide specific links if necessary in a non-public forum.


Tony

  • Support Staff

October 2, 2020 at 8:32 am

Hi there,

Just updating this thread as we’ve worked through this using a support token.

For future readers, the issue above appears to have been caused by a combination of caching and using PayPal Standard.

The support post ‘Paypal transactions being applied to the wrong event espresso transaction’ is closed to new replies.

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