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charlie francus
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September 28, 2020 at 11:55 am
I have now found two instances where a transaction from someone completely unrelated has been applied to another person’s purchase. We have a major event happening this week, and I am worried this is a widespread problem. I need help determining why/how this is happening, fixing the problem, identifying other instances of it happening and then cleaning up the instances of mis-appropriated payments.
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charlie francus
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September 28, 2020 at 12:26 pm
I’ve just found a third instance of this happening. Happy to provide specific links if necessary in a non-public forum.
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Tony
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October 2, 2020 at 8:32 am
Hi there,
Just updating this thread as we’ve worked through this using a support token.
For future readers, the issue above appears to have been caused by a combination of caching and using PayPal Standard.
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