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PayPal Transaction Status Incomplete

Posted: May 11, 2015 at 11:21 am

Andre LaFlamme

May 11, 2015 at 11:21 am

Hello, and thank you for creating such a great product! I have a question about PayPal payment “Transaction Status” remaining in “Incomplete” status. How do I ensure that payments are properly applied? I am testing and I received payment confirmation from PayPal, I received all proper email notifications from EE, but as the registrant the “Thank You” page shows Transaction Status as “Incomplete” and the EE Admin interface shows Incomplete. It’s been over 5 minutes now. Your assistance is greatly appreciated.

Kind regards,

Lorenzo Orlando Caum

  • Support Staff

May 11, 2015 at 11:27 am

Hi Andre,

This relies on the PayPal IPN which is usually quick but can be delayed:

If the Instant Payment Notification (IPN) is already setup, then I recommend checking the PayPal IPN log (history):


Andre LaFlamme

May 11, 2015 at 2:19 pm

Hi Lorenzo, my solution turned out to be easier… the client had changed the admin email for their paypal business account. After updating the email address within EE everything worked smoothly. Thank you very much for your prompt response though!

Lorenzo Orlando Caum

  • Support Staff

May 11, 2015 at 2:30 pm

Glad to hear this is working again Andre! I’ll update this support post to resolved. If you need help with anything else, just create a new support post here:


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Status: closed

Updated by  Lorenzo Orlando Caum 5 years, 2 months ago ago

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