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PayPal Standard payment error

Posted: October 17, 2016 at 5:42 am


October 17, 2016 at 5:42 am

I’m using EE4 PayPal Standard add-on and I’ve set up IPN already, but customer cannot get through to the Paypal page after entering check out page.

this error message shows up:
Character set data input or the default encoding does not match. For more information, please contact the merchant.

Our website is

Our paypal account is in use with some other websites but not with EE, could you suggest how I can fix it? Thank you!


  • Support Staff

October 17, 2016 at 9:43 am

Hi there,

Can you log into your PayPal account and run through the steps posted here:

Then retest and see if the same error is thrown?

The support post ‘PayPal Standard payment error’ is closed to new replies.

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Status: closed

Updated by  Tony 3 years, 9 months ago ago

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