Support

May 10, 2016 at 3:22 pm

Hi there,

I have one more question. This has only started happening with greater frequency over the last day (though it might have been going on longer and I just didn’t notice because they were few and far between)

A number of registrations over the last day have been showing as “Pending” and Incomplete or actually more often Abandoned (as the transaction status) but when I go into the actual transaction history I discover that not only has payment been made but that the PayPal authorization is there and it has been confirmed.

I’ve been correcting these by essentially approving all of these entries manually… but its a pain because I can’t really tell which ones are incomplete and which ones just failed to connect the transaction completion with the event registration being made Active.

Any idea why this might be happening and what I can do to fix it. With a number of events all coming up in the next few days, I don’t have the time to constantly check on teh registration, and I don’t want it to be a problem for people at the door. As it is I sent emails out to a bunch fo people telling them that payment was pending and they responded with “but you’ve received my money”.

All suggestions are helpful!

Cheers,

James