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PayPal Standard Email Change error

Posted: April 15, 2015 at 2:28 pm


Cara

April 15, 2015 at 2:28 pm

Hello
I’m trying to change the paypal email address under Paypal Standard because I had to change to a Paypal Business account and had to use a new address.
When I try to change the email address and hit the “Update Paypal Standard Payment Settings” I receive the following error message:

An error has occurred:
Payment method of type Paypal Standard was not saved because there were validation errors. They have been marked in the form
Payments_Admin_Page – _update_payment_method – 767

What am I doing wrong?


Jonathan Wilson

April 15, 2015 at 2:44 pm

Hi Cara,

Can you make sure that you don’t have any spaces before or after any of the answers in the fields?


Cara

April 15, 2015 at 2:51 pm

Hi Jonathan,
Are you referring to the answer fields on the PayPal Standard form under the Payments Method tab?
If so, I checked and there are no spaces before or after any of the answers including the new email address I typed in.


Lorenzo Orlando Caum

  • Support Staff

April 15, 2015 at 2:53 pm

Hi Cara,

We have a check in place that should change the image link from HTTP to HTTPS if there is an SSL certificate in place.

We’ve found a couple cases that the tracking is inaccurate and causes the validation to be incorrect (e.g. your site does not have its own SSL)

Could you try the following change?

If the site URL does not have www in it, could you add that and save changes to the image URL?


Lorenzo


Cara

April 15, 2015 at 3:17 pm

Hi Lorenzo

Sorry I’m not sure I understand what image URL you are referring to. The answer box next to the Image URL is empty.

The answer box next to the Paypal button is https://pathfitness.ca/wp-content/plugins/event-espresso-core-reg/payment_methods/Paypal_Standard/lib/paypal-logo.png

Are you referring to the Paypal button image? If so I tried adding www but still getting the same error message.


Jonathan Wilson

April 15, 2015 at 3:19 pm

Hi Cara,

Yes. Please add www. before pathfitness.ca in that field.


Cara

April 15, 2015 at 3:32 pm

Hi
I’ve added the www. so now it reads https://www.pathfitness.ca/wp-content/plugins/event-espresso-core-reg/payment_methods/Paypal_Standard/lib/paypal-logo.png

I am still getting the same error message.


Lorenzo Orlando Caum

  • Support Staff

April 15, 2015 at 3:38 pm

Hello,

Could you please create a temporary WordPress admin login so we can take a closer look at this issue?

Please share that temporary login through the secure link below:

https://eventespresso.com/send-login-details/

To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.

The submit button for the form appears at the end of the form.

Again, please ensure that the temporary login works.

Thank you.


Lorenzo


Josh

  • Support Staff

April 15, 2015 at 7:02 pm

Hi Cara,

I added a little fixer plugin to your site that’s named: “Fix for Event Espresso 4 https button images”. You’ll be able to change the PayPal gateway settings now.

The support post ‘PayPal Standard Email Change error’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Josh 4 years, 8 months ago ago

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