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PayPal 'something is not working' erro

Posted: August 6, 2020 at 7:47 pm


August 6, 2020 at 7:47 pm

Many people are calling saying they are getting a PayPal is not working error when trying to make payments when booking a course. I’m using PayPal standard under the payments options. Any idea whats going on? How can I make this process better? Anyone have any tips? Does the Add-on portals work better?


  • Support Staff

August 7, 2020 at 7:53 am

Hi there,

PayPal standard can show that error for many reasons, it’s often caused by a cookie but the solution is to have the user clear their cache (which isn’t really viable).

However, we actually deprecated PayPal standard a while ago now in favour of PayPal Express due to how unreliable PayPal Standard can be so my recommendation is to switch to that.

It uses the same account type but different credentials from the account, see:

Does the Add-on portals work better?

Apologies but I don’t understand this question, can you rephrase?

If you are if another payment method works better than PayPal than my recommendation is to use Stripe:


August 7, 2020 at 5:01 pm

thank you the express worked! Your steps where perfect thank you so much!!!


  • Support Staff

August 10, 2020 at 6:03 am

You’re most welcome, I’m glad it worked.

Any further issues just let us know.

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