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PayPal Quantity Issue

Posted: April 12, 2018 at 10:30 am


April 12, 2018 at 10:30 am


We are having issues with the Receipts sent from PayPal to our customers. The problems:
1. No matter the quantity, everything gets consolidated into one line with the Qty = 1.
2. Shows “Discount” with a blank value.

After a few weeks of back and forth with PayPal, they have elevated to their “engineering team” who told us:
“It appears the quantity amount is not being passed from your site during the DoExpressCheckout API call. We urge that you work with your developer to integrate this.”

I’m confused about this because this definitely gets split out on the first PayPal page we see before payment. Have you seen this before? Is there an issue with my DoExpressCheckout call not sending quantity properly or should I be fighting with PayPal more?



  • Support Staff

April 12, 2018 at 11:51 am

Hi Matt,

DoExpressCheckout should be sending the correct quantity if you have Event Espresso 4.9.50 or newer.

The support post ‘PayPal Quantity Issue’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Josh 11 months, 1 week ago ago

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