Support

Home Forums Event Espresso Premium Paypal Processing Not Completing

Paypal Processing Not Completing

Posted: June 10, 2020 at 9:04 am


mkreik

June 10, 2020 at 9:04 am

I don’t know if this is an Event Espresso plugin or Paypal issue. When our customer registered for an event and entered credit card information at Paypal and clicked on the Pay Now button, Greek or another language appeared instead of the customer seeing that the transaction was complete. The customer immediately close the screen. This happened to the customer two separate times. I tried to replicate it and was not able to see that issue – my transaction completed properly and I was brought back to the website as expected with the confirmation information. Have you heard of this issue before? If this happens in the Paypal screens is it a Paypal issue or because EE knows when a transaction completes is it a plugin issue? How do I resolve it since we don’t know if it’s happening to other customers and we can’t replicate it?


Tony

  • Support Staff

June 11, 2020 at 5:19 am

Hi there,

Have you heard of this issue before?

No, this hasn’t come up before.

Sometimes you can run into issues on PayPal’s servers if you have a cookie on your machine (which may be the problem for this user).

If this happens in the Paypal screens is it a Paypal issue or because EE knows when a transaction completes is it a plugin issue?

Once EE directs the user to PayPal it simply waits for PayPal to send a response to the site, so at that point the issue is most likely to be an issue on PayPals end.

How do I resolve it since we don’t know if it’s happening to other customers and we can’t replicate it?

In short, you can’t. To fix it you’ll need to reproduce it but reproducing an error thrown by PayPal themselves isn’t going to be easy, especially as you don’t know the specifics of what was actually shown to the user.

Another option it to use another payment method such as Stripe. It’s an offsite payment method but doesn’t actually send the user themselves offsite to complete.

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: publish

Updated by  Tony 3 months, 1 week ago ago

Topic Tags

Notifications

This topic is: resolved
Do NOT follow this link or you will be banned from the site!