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Kim Schlossberg
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August 7, 2012 at 2:54 pm
I have two events on my site. One seems to be working fine, but one is not.
The paypal payments are not working in these ways:
– not registering as an added registration – on the event overview page, the new registrations are not being added in.
– not returning to correct page. On return from paypal, it goes back to the registration page, shows it not paid (red exclamation point) even though i get an email confirmation.
I have the [raw] code added on the event page, where it should fix both events.
Thanks!
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Seth Shoultes
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August 7, 2012 at 3:00 pm
Are there any special characters in the event or attendee name?
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Kim Schlossberg
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August 7, 2012 at 3:06 pm
Nope.
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Seth Shoultes
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August 7, 2012 at 3:19 pm
What’s the address to each event?
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Kim Schlossberg
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August 7, 2012 at 4:16 pm
This one works – http://www.hccdallas.org/event-registration/?ee=1
And this is the one with the problems – http://www.hccdallas.org/event-registration/?ee=2
Thank you!
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Seth Shoultes
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August 7, 2012 at 4:31 pm
Maybe PayPal is having issues connecting to your site. Not sure though. I was able to register and pay using PayPal and it seems to have worked fine.
Here is my payment confirmation:
http://www.hccdallas.org/thank-you-2/?r_id=2-502196604c356&type=paypal
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Kim Schlossberg
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August 7, 2012 at 4:38 pm
Thanks, Seth. Maybe it’s just taking a while?
Now, my two tests look like they’ve gone through. But of your three tests, only one is showing up as paid. The other two are incomplete.
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Seth Shoultes
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August 7, 2012 at 4:48 pm
I was only able to pay on our of those registrations. PayPal wasn’t even working on the first two registrations. It kept crashing in my browser. So i had to switch to a different browser and try again.
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Kim Schlossberg
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August 7, 2012 at 4:55 pm
That’s weird. I’ll work on this more tomorrow. I have a couple other weird things I might ask your help on, but I think first I’d like to see if I can give an alternate payment method – maybe mail a check or something? I think that will protect us from paypal weirdness. Thanks for helping me work this out! And I look forward to meeting you at the event 😉
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Josh
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August 7, 2012 at 6:23 pm
Hi Kim,
I can’t recommend Stripe.com enough as a PayPal alternative. You’ll need to set up an SSL certificated for the web site’s domain, but you can get a free SSL cert. from startssl.com.
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Kim Schlossberg
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August 8, 2012 at 2:43 pm
Thanks – I’ll look into it. But I’m wondering if there’s a way I can add text – if you prefer to pay by check, mail it to….
Also, on the page you see after hitting “submit” on the event page, we have “registration details” and and “additional information for ‘name'” – is there any way I can change how that looks? Maybe combine the info? It seems somewhat redundant.
And on the page following that – after hitting “confirm registration” – it asks to select payment options, with big bold text “offsite payments” – and then please wait…. I would like to have that Offsite payments text deleted. I’d prefer they have a choice between paypal and mail check.
Is there any way I can do this?
Thanks!
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Josh
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August 8, 2012 at 3:45 pm
Hi Kim,
You could try activating the invoice payment option and/or the check payment option. This way they’ll be able to choose which payment method they’d like to use on the payment page.
The confirmation_page.php template is the one that displays the tables on the confirmation page. You can change how that looks be modifying that template or by adding styles to your theme’s custom stylesheet. For example, if you wanted to hide the additional attendee info altogether and hide the second button, you could add the following to the custom stylesheet:
/* hide additional attendee info */
div#additional-conf-info {display:none;}
/* hide second confirmation button */
input#confirm2.btn_event_form_submit {display:none;}
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Kim Schlossberg
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August 8, 2012 at 3:58 pm
Great – thanks so much!
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