Support

Home Forums Event Espresso Premium Paypal Pro Always Rejected

Paypal Pro Always Rejected

Posted: September 25, 2012 at 8:34 am


Mary

September 25, 2012 at 8:34 am

There seems to be a problem with my setup, because anytime I try to process a credit card via paypal pro, I always get a declined error. The problem is, that it never tells me WHY it was declined.

I just paid for, and upgraded to the latest version hoping it’d fix the problem.

My transaction page is visible to the world: https://designcorps.org/transactions/

The strange thing is that it was working perfectly last week before I upgraded wordpress to the latest version. Any thoughts???

Attention: Your transaction was declined for the following reason(s):

Payment Overview
Class/Event: Test Event
Primary Registrant: Bob Tester
Payment Type: PayPal Pro
Payment Date: September 25, 2012
Amount Paid/Owed: $25.00

Payment Status: Incomplete
Registration ID: 7-5061bf47ac977


Mary

September 25, 2012 at 9:21 am

When I do it in sandbox mode I get:

Attention: Your transaction was declined for the following reason(s):
Error Code: 10001
Short Message: Internal Error
Short Message: Internal Error
Severity Code: Error


Mary

September 25, 2012 at 10:36 am

When I turn on wp_debug this is the error I get:

Notice: Undefined index: TRANSACTIONID in /data/20/1/120/48/1935537/user/2110536/htdocs/designcorps/wp-content/plugins/event-espresso/gateways/paypal_pro/DoDirectPayment.php on line 142

Notice: Undefined index: ACK in /data/20/1/120/48/1935537/user/2110536/htdocs/designcorps/wp-content/plugins/event-espresso/gateways/paypal_pro/DoDirectPayment.php on line 144

Attention: Your transaction was declined for the following reason(s):


Mary

September 25, 2012 at 11:26 am

And yes, I have the cURL module installed and working. Passed the requirements test.


Mary

September 25, 2012 at 12:46 pm

After looking at the log files, I see this error for each of the submissions:

curl_error=SSL+connection+timeout

Any clues here?

C’mon I’m making this really easy on you guys.


Mary

September 25, 2012 at 1:11 pm

Disabled all plugins and tried again. Still not working.

Checked with my host that the SSL cert is installed, and it is.

PayPal Pro is all connected up fine, API credentials have been triple checked for accuracy.

I’m more than willing to give my login & FTP info for some help and send log files….

help??


Mary

September 25, 2012 at 5:47 pm

The regular PayPal IPN is working fine. I’m able to use that in the short term. I have the return URL set to my transaction page, and it processes the payment properly and marks it as paid.

Still no luck getting the PayPal Pro up and running.

Still waiting for help here…


Mary

September 25, 2012 at 8:33 pm

Bump…


Seth Shoultes

  • Support Staff

September 25, 2012 at 9:04 pm

Do you have an SSL/HTTPS plugin installed? Sometimes these will cause the page to redirect several times and cause timeout issues if it is not properly configured.

Also, check to make sure you don’t have any gateway files in your /wp-content/uploads/espresso/gateways directory.


Mary

September 26, 2012 at 3:44 am

The entire site is under SSL, so no, I’m not using the SSL/HTTPS plugin. Everytime I used it, I would get a bunch of redirect loops (site wasn’t completely under SSL when I used this).

I used your HTTPS/SSL documentation when I set up the plugin and it still wasn’t working. Tried using the WordPress HTTPS plugin and that failed too.

https://eventespresso.com/wiki/espresso-sslhttps/

Yes, I checked that already. And no, there are no files under gateway.


Mary

September 26, 2012 at 9:58 am

I’d be happy to give admin privs and ftp access if it will help.


Mary

September 26, 2012 at 5:03 pm

Bump again.


Seth Shoultes

  • Support Staff

September 26, 2012 at 5:14 pm

Sorry. Missed this earlier.

Have you tried updating your permalink settings? Just re-save those settings. Sometimes that helps to clear the redirects cache after updating WordPress.

Please send WordPress admin level log in and FTP credentials via the contact form on this page: https://eventespresso.com/contact/

Select the “I am sending login info as requested” department form.


Seth Shoultes

  • Support Staff

September 26, 2012 at 5:16 pm

Another thing to try is re-saving your payment gateway settings.

Also, we also just released a minor update to .27.1. You might try updating to that version.


Mary

September 26, 2012 at 6:26 pm

Yes, I’ve tried permalinks, and I’ve resaved my payment gateway settings numerous times. In fact, I even generated a new API key and still not working.

Going to try the update now. If it doesn’t work, I’ll send over my login info.

thanks


Mary

September 26, 2012 at 6:43 pm

The update fixed my problem!!! Thank you, thank you!!!

whew…….

The support post ‘Paypal Pro Always Rejected’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Do NOT follow this link or you will be banned from the site!