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PayPal Pro

Posted: October 12, 2015 at 3:26 pm


cospfoundation

October 12, 2015 at 3:26 pm

I am getting the following error on my site when doing a test run on purchasing tickets through PayPal Pro: “This transaction cannot be processed. The merchant’s account is not able to process transactions.”

I receive PayPal Pro payments on another site, so I am not sure why it isn’t working here. I have added my API credentials by copying and pasting and there aren’t any extra spaces.


Josh

  • Support Staff

October 12, 2015 at 3:35 pm

Can you check to see if the PayPal sandbox option is enabled in the Event Espresso > Payment Methods settings? If sandbox is enabled, it will require sandbox API credentials for testing instead of live account credentials.


cospfoundation

October 12, 2015 at 3:48 pm

The issue is with PayPal Pro rather than PayPal standard.


cospfoundation

October 12, 2015 at 3:53 pm

On PayPal Standard, the sandbox is not enabled.


cospfoundation

October 12, 2015 at 4:03 pm

I got in touch with PayPal and it looks like it was a technical issue on their end. Thanks for the help.

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  cospfoundation 4 years, 1 month ago ago

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