Home Forums Event Espresso Premium PayPal Pro

PayPal Pro

Posted: October 12, 2015 at 3:26 pm


October 12, 2015 at 3:26 pm

I am getting the following error on my site when doing a test run on purchasing tickets through PayPal Pro: “This transaction cannot be processed. The merchant’s account is not able to process transactions.”

I receive PayPal Pro payments on another site, so I am not sure why it isn’t working here. I have added my API credentials by copying and pasting and there aren’t any extra spaces.


  • Support Staff

October 12, 2015 at 3:35 pm

Can you check to see if the PayPal sandbox option is enabled in the Event Espresso > Payment Methods settings? If sandbox is enabled, it will require sandbox API credentials for testing instead of live account credentials.


October 12, 2015 at 3:48 pm

The issue is with PayPal Pro rather than PayPal standard.


October 12, 2015 at 3:53 pm

On PayPal Standard, the sandbox is not enabled.


October 12, 2015 at 4:03 pm

I got in touch with PayPal and it looks like it was a technical issue on their end. Thanks for the help.

The support post ‘PayPal Pro’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  cospfoundation 5 years, 3 months ago ago

Topic Tags


This topic is: resolved
Do NOT follow this link or you will be banned from the site!