Support

July 6, 2013 at 7:57 am

Hi,

We have a problem with ‘paypal payments pro’ that can not be processed.

Configuration:
– Event Espresso 3.1.33.3.P
– Paypal Payments Pro activated and configured
– SSL certificate obtained (our host / provider is Gandi.net)

Language is french (.po installed and works fine).

In Espresso Event, I can register to an event. When I want to pay and fill the payment form (with the credit card datas), and click to submit, I get the error message above (merchant country not supported)

I have several questions:

1) As I said, each time we test a payment with correct credit card datas, we get this message:

Attention: Your transaction was declined for the following reason(s):
Error Code: 10565
Short Message: Merchant country unsupported.
Short Message: The merchant country is not supported.
Severity Code: Error

I’m confused with all the different names of paypal offers.

=> Is the Paypal Website Payments Pro (as it is configured in Event Espresso) working for France ?
=> Has someone here used it with success in France ?

2) At this time, it seems our SSL certificate (provided by Gandi and installed on our server) is not well taken into account.

=> IS the paypal problem related to SSL? Has anyone an idea about what is missing, or should be done or configured?

3) Also, when some random datas are typed into the credit card data form, I get an error message in english saying the card is not valid and I don’t see how to translate it (maybe it is sent by Paypal?)

Attention: Your transaction was declined for the following reason(s):
Error Code: 10527
Short Message: Invalid Data
Short Message: This transaction cannot be processed. Please enter a valid credit card number and type.
Severity Code: Error

Thanks for your help.