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impacttennis
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February 1, 2013 at 2:46 pm
Evening from the UK.
We have noticed that attendee payments via Paypal are not updating payment status although the payments are being taken ok.
I have checked that our transaction page has the correct short code, downloaded and used the txnpage template but upon returning from paypal it is displaying Payment Overview page rather than a completed payment. Any ideas?
Thanks
(Updated to 3.1.30.1)
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Jonathan Wilson
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February 1, 2013 at 3:03 pm
Hi Nick,
You may have outdated template files in the wp-content/uploads/espresso/templates directory. You can test this by clicking the “Rename Templates Directory” button in Event Espresso > Template Settings. This can be undone via FTP is there is a problem.
You can start with fresh templates from the newer version. If you have made modifications to the earlier version’s templates, you can copy the modifications into the newer version’s templates. When you’re finished, you can copy the modified files into /wp-content/uploads/espresso/templates.
If you haven’t made any customizations, and you’re simply trying to update to the new version of Event Espresso, you can remove the templates from /wp-content/uploads/espresso/templates using FTP or your host’s control panel file manager.
Please see this article in the documentation for more info:
https://eventespresso.com/wiki/put-custom-templates/
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impacttennis
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February 1, 2013 at 3:18 pm
I will test Jonathan but this was happening prior to 3.1.30.1 as wondered if that might correct.
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Josh
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February 1, 2013 at 6:19 pm
Hi Nick,
Are the Instant Payment notifications enabled in your PayPal account?
We’ve prepared a guide that outlines this and some other things you can check:
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/
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impacttennis
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February 6, 2013 at 10:22 am
Still getting this issue Josh, the only thing we haven’t done is this (but we’ve never modified a gateway)…
Check to see if you have outdated or incorrectly modified gateway files in wp-content/uploads/espresso/gateways directory. If so, temporarily rename that directory to force Event Espresso to use the default gateway files.
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impacttennis
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February 6, 2013 at 10:27 am
When the page returns from Paypal the url is as follows:
http://www.domain/?page_id=799&r_id=122-511291a17165a&type=paypal and is displaying the payment overview page.
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Josh
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February 7, 2013 at 1:09 pm
Hi Nick,
Did you check to see if the IPN in the PayPal account is enabled?
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