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paypal payment won't go through

Posted: October 7, 2018 at 5:42 am


Couples In Step

October 7, 2018 at 5:42 am

Good day. FYI — I did try to find help by running a few searches, but I couldn’t easily find the particular problem I seem to be having.

My workshop registrant reports that when she clicks on the paypal button to do the payment it does not take her to the site to complete the payment. In the back end of event espresso, it shows the registration as abandoned.

Have no idea where to even begin to problem solve this.

Please help. Thanks.


Couples In Step

October 7, 2018 at 5:54 am

An update: I ran through the registration process myself to do a test. I was able to get to the paypal login page, but it wouldn’t let me go further because it is my own paypal account–which makes sense.


Tony

  • Support Staff

October 8, 2018 at 5:17 am

Hi there,

I just ran a quick test registration on one of your events and I was correctly redirected to PayPal to make a payment (at which point I stopped).

Did the user say what they saw on the page after selecting Paypal and clicking to finalize the registration?

Note the EE Transaction showing as abandoned is expected if a user selects PayPal and then EE doesn’t get any response from either the payment merchant (in this case PayPal) or the user is not redirected back to the site (which the won’t have been if they didn’t go to PayPal).

Something I did notice on your site is you are using PayPal standard, we advise switching to PayPal Express (which is included with Event Espresso) as its more reliable than standard. Express uses the same account type with PayPal, but you do need different credentials to use it and we have a guide on how to find those here:

https://eventespresso.com/wiki/paypal-express-payment-gateway/#locate

So you go to Event Espresso -> Payment methods

Activate the PayPal Express payment method and use the above link to find the credentials you need to add, save and then de-activate the PayPal Standard payment method.


Couples In Step

October 8, 2018 at 7:05 am

Thanks for checking into this. This was actually all cleared up yesterday and it is my fault that I didn’t let you know. Thanksgiving long weekend here in Canada and I was tied up with family. So you did all the checking for nothing. My apologies.

I think there was a problem on the customer end. Maybe a server issue? Maybe a novice paypal user? I am not sure what. But I did receive payment.

I appreciate the support EE offers so I’ll try not to let that happen again.


Tony

  • Support Staff

October 8, 2018 at 7:13 am

No problem, the important part is you got it working 🙂

However, I would still recommend switching over to PayPal Express from Standard.

PayPal standard uses “IPN’s” which are basically a request sent from PayPal to your site to let you know a payment has been made, we often find issue with these being delayed, blocked or various other problems.

New EE users don’t get the option to use PayPal Standard anymore (existing users such as yourself remain unaffected) because of how unreliable IPN’s can be. Some users don’t run into issues and then others have nothing but trouble with IPN’s which is one of the main reasons we moved away from that integration.

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Updated by  Tony 1 week, 5 days ago ago

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