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Paypal Payment Error 10501

Posted: August 1, 2012 at 8:58 am


August 1, 2012 at 8:58 am

Hi – I’m using Paypal Pro settings (I have a PayPal Business Account), and when sending a payment for something i get the following error message:

Attention: your transaction was declined for the following reason(s): Error Code: 10501 Short Message: Invalid Configuration Short Message: This transaction cannot be processed due to an invalid merchant configuration. Severity Code: Error

Can you help?

  • This topic was modified 11 years, 8 months ago by  Josh. Reason: Moved to correct topic category


  • Support Staff

August 1, 2012 at 9:09 am

A PayPal business account cannot be used with PayPal Pro, it would need to be upgraded to a Pro account.

The standard PayPal option can be used with a PayPal business account. If you require an onsite payment method, one really good alternative is They do not have the monthly fees like PayPal Pro does. Note that if you’re going to set up on-site payments, you’ll need to install an SSL certificate for the domain and set up SSL for the registration pages as outlined here:


August 1, 2012 at 1:20 pm

Loving this swipe app! Wow – looked this up on the forum this morning because I tried the exact same thing with Paypal pro. Paypal wasn’t even friendly when I tried to work with them to set up that type of account – thanks for the heads up on this! Should help us get revenue in the door right away!


  • Support Staff

August 1, 2012 at 1:38 pm

Glad to hear mpogge,

Stripe is a great service, we like to recommend it whenever we can because it’s so easy to set up and use.


August 2, 2012 at 12:38 pm

Thanks, Josh. That cleared things up. Unfortunately, Swipe is not available in the UK yet, so I’ve gone with the PayPal basic option – not great, because I don’t like sending visitors away from my sit, but it seems the best option at the moment.

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