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Paypal payment don't working in one of event?

Posted: March 21, 2016 at 3:52 pm

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williamvw7788

March 21, 2016 at 3:52 pm

Paypal payment don’t working in one of event?


Josh

  • Support Staff

March 21, 2016 at 5:31 pm

Hi there,

May I ask which event this is happening with? Can you post a link to the event so we can investigate? Thanks!


williamvw7788

March 22, 2016 at 10:50 am

http://www.creativeconnect.cc/events/11th-woshington-dc/


Lorenzo Orlando Caum

  • Support Staff

March 22, 2016 at 2:17 pm

Hello William,

There is an error occurring towards the end of registration checkout.

Could you temporarily turn on WordPress debugging by adding the macro in the following link to your wp-config.php file?

https://gist.github.com/lorenzocaum/848801a1173be464fbe7#file-gistfile1-php

The wp-config.php file can be found in the WordPress root which is where the wp-admin, wp-content, and other files and folders for WordPress resides.

Then please browse to this location using your SFTP or FTP client (e.g. FileZilla, Cyberduck):

/wp-content/debug.log

You should see an error recorded within the file. Please copy and paste that here in a reply.

Then go ahead and deactivate WordPress debugging by removing the macro that was recently added or setting it to false and saving changes:

https://gist.github.com/lorenzocaum/848801a1173be464fbe7#gistcomment-1239850

I did see some other events that appear to be upcoming so they are not yet available for registration. Are you experiencing this with any other events on the site?


Lorenzo

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