Support

April 25, 2014 at 5:53 pm

Hi there Mark,

I have not seen this issue before so I ran some searches and found that something like this could happen with old versions of Event Espresso.

Could you take a look at WP-admin –> Plugins –> Event Espresso and share the version that is currently in use?

The latest software is 3.1.36.5.P.

—
Lorenzo

April 27, 2014 at 8:07 am

Hi Mark,

If you go to wp-content/uploads/espresso/gateways/

Are the are files (or directories) within that directory?

May 6, 2014 at 8:21 am

Hi Mark,

Please try a reinstall of your software. Begin by backing up your WordPress:

https://codex.wordpress.org/WordPress_Backups

Next, download the latest version of your Event Espresso software from your account:

https://eventespresso.com/users/mwsletten/

Now login to your WordPress admin and go to Plugins. Locate Event Espresso in the list of plugins and deactivate it.

Next login to your WordPress root with an SFTP or FTP client (FileZilla and Cyberduck are free options). Then browse to the WordPress plugins folder: wp-content/plugins

Locate the Event Espresso folder and relocate it one level above the WordPress plugins folder and add old to the end of the folder name: wp-content/event-espresso-old

Return to the Plugins screen in the WordPress admin and click on Add New –> Upload. Then browse to the zip file that you downloaded from your account. Select it and begin the upload process.

You can activate Event Espresso after it has finished.

—
Lorenzo