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Elizabeth Solomon
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February 13, 2013 at 4:39 pm
Although it seems I can make a successful payment through Paypal, the IPN history on my account simply stays at “retrying”. I’ve tried everything i could find in the forum (within my capability!) to work this out with no luck – made sure the IPN is enabled on the payment gateway, checked the transaction page, etc. but no luck. Seems as if there is no log being written in the uploads/logs directory? Paypal returns a generic “http 500 error”. I am trying to open meeting registration soon, but am unable to do so until I have full functionality on this. Thanks, Liz
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Josh
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February 13, 2013 at 4:55 pm
Hi Liz,
Can you look in Event Espresso>Payment Settings and under “PayPal Settings” there will be an option that can be checked to “Force Return page as https”. For your site, that should not be checked since it doesn’t look like there is an SSL certificate installed for your domain.
We’ve compiled some more tips in our documentation that may help as well:
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/
https://eventespresso.com/wiki/troubleshooting-event-espresso/#gateways
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Elizabeth Solomon
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February 13, 2013 at 5:20 pm
Thanks Josh – I unchecked that option – this time the Paypal sanbox procedure worked when tested – I copied the URL and did the IPN test – it said successful (which it didn’t before). I also looked and now there is a log in the log directory called paypal.ipn.results (don’t understand any of the contents though!). That did not, however, update the participant payment status int he event overview. it still says incomplete. shouldn’t it have updated that? thanks!
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Josh
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February 13, 2013 at 5:28 pm
Hi Liz,
I think you’ll need to run a test registration and buy a ticket via the PayPal sandbox checkout to test the IPN payment status update.
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Elizabeth Solomon
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February 13, 2013 at 5:39 pm
That takes me to the Sandbox test store….what do I use to “buy” the test registration? I tried a buyer’s account I set up in Sandbox, but it didn’t seem to accept it. Thanks for the suggestions and the IPN tips documentation – i had not come across that before you sent the link.
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Elizabeth Solomon
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February 13, 2013 at 6:13 pm
I just received this IPN message in my e-mail: do you know what to make of this? It said succesfful when I originally sent it, but the message itself says “failed”
An instant payment notification failed
from buyer@paypalsandbox.com on 02/13/2013 at 3:32 PM
Details:
test_ipn: 1
payment_type: instant
payment_date: 16:32:26 Feb 13, 2013 PST
payment_status: Completed
address_status: confirmed
payer_status: verified
first_name: John
last_name: Smith
payer_email: buyer@paypalsandbox.com
payer_id: TESTBUYERID01
address_name: John Smith
address_country: United States
address_country_code: US
address_zip: 95131
address_state: CA
address_city: San Jose
address_street: 123, any street
business: seller@paypalsandbox.com
receiver_email: seller@paypalsandbox.com
receiver_id: TESTSELLERID1
residence_country: US
item_name: something
item_number: AK-1234
quantity: 1
shipping: 3.04
tax: 2.02
mc_currency: USD
mc_fee: 0.44
mc_gross: 12.34
mc_gross_1: 9.34
txn_type: web_accept
txn_id: 26214032
notify_version: 2.1
custom: xyz123
charset: windows-1252
verify_sign: Amjm4ngJXaylnUVnJpALDwiyVym3A26c2-M9MAINrqAmPro1jnQzPqT6
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Elizabeth Solomon
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February 14, 2013 at 12:57 pm
I just managed to do a test registration through the Paypal test store in Sandbox..it seemed to go through this time, and the payment status is complete! Does that mean it’s likely to work correctly when I go live with the registration? Not sure if it was the “force return page” setting – or I also uploaded the other tx_page.php template to use that fixed it, but it appears functional now.
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Josh
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February 14, 2013 at 2:43 pm
Hi Elizabeth,
Sounds great. A successful test means that your site and PayPal are communicating back and forth as expected, and everything on your WP site’s side and the PayPal sandbox account side is configured correctly.
When you go to set up the live PayPal account, you’ll want to be sure that the IPN is turned on for that account , that you’ve entered the correct PayPal account ID in your Event Espresso>Payment settings, and that you turn off sandbox mode there too.
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Elizabeth Solomon
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February 14, 2013 at 4:42 pm
Just turned everything back on and out of Sandbox mode…got successful registration, IPN notification, and payment status update. Thank you!
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