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PayPal Guest Checkout not an option

Posted: November 11, 2021 at 6:23 am

TLH Senior Center

November 11, 2021 at 6:23 am

Trying to solve an issue with EE4 events related to PayPal guest checkout. Trying to determine if issue is EE4 or PP.
Use case scenario:

If NEW user (never purchased EE ticket) clicks to “Proceed to Payment Processing” and is forwarded to PayPal, they are NOT offered the option to checkout as a guest.

If returning user (has previously purchased EE ticket) clicks to “Proceed to Payment Processing” and is forwarded to PayPal, they ARE offered the option to checkout as a guest.

Is this something in EE4 settings that can be changed to allow NEW users to be able to checkout as guest. Is this EE4 or is it PP?

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  • Support Staff

November 11, 2021 at 7:55 am

Hi there,

In short, Guest Checkout is based on PayPal’s server and not Event Espresso itself.

Take a look here:

We already set everything up on the checkout request that is needed (which is why you see it for some and not others) but then PayPal determines if they will show the option or not from there.

The support post ‘PayPal Guest Checkout not an option’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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