|
ActionCoachMN
|
June 1, 2017 at 9:53 am
I have been working to set up PayPal express on a client’s website for some time now and keep running into the same unhelpful error: https://screencast.com/t/xRnOrN03PV
“An error has occurred:
It appears the Off Site Payment Method was not configured properly.
Please try again or contact acmnoffice@actioncoach.com for assistance.”
Here are the payment method settings:
https://screencast.com/t/xRnOrN03PV (API keys blocked – but seem to be correct)
https://screencast.com/t/DbdwnUgSi
I have no clue where to even start with this one. Settings appear to be correct, followed instructions from Event Espresso to set it up, and the error message doesn’t help at all.
Test event can be found here: http://businesscoachmn.com/events/test-dont-delete/
Any ideas?
|
|
Tony
|
June 1, 2017 at 10:50 am
Hi there,
That’s strange, the error basically means there is either no ‘payment object’ or if there is a payment object it’s not returning a redirect_url to send the user to.
Any caching enabled on the site? (or server side caching?)
If you enable WP_DEBUG does it show any errors?
You can use this snippet within your wp-config.php file:
https://gist.github.com/Pebblo/8787f5530ea777c84aaf62f075e55b32
Which tells your site to log the errors within /wp-content/debug.log and not display them.
|
|
ActionCoachMN
|
June 5, 2017 at 9:53 am
I just disabled the server caching; no change.
Enabled logging but don’t see the error log showing up via FTP yet.
I did see this in the payment logs: https://screencast.com/t/bcnD6SewexG and did find an issue with the API credentials (they were sent via screenshot). So I’ve corrected that but the error persists – going to try to regenerate the API keys.
|
|
ActionCoachMN
|
June 5, 2017 at 9:57 am
Welp. It was the API. Don’t use screenshots is the moral of the story. Thank you for your help!
|
|
Tony
|
June 5, 2017 at 10:25 am
I’m glad you found the problem.
Just to note error 10002 (shown as the payment response in the above screenshot) almost always points incorrect login details in use and is the error directly from PayPal themselves.
|
