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Paypal Express causing error when activated

Posted: September 6, 2019 at 1:36 pm


catmark05

September 6, 2019 at 1:36 pm

I am trying to activate Paypal Express but everytime it give me this error:
The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

(I never receive an email, so not sure what the problem could be)

Help!


Josh

  • Support Staff

September 6, 2019 at 1:42 pm

Hi,

May I ask is the Paypal Express the bundled version (included in the Event Espresso 4 plugin) or is this the separate add-on “PayPal Express Checkout Smart Payment Buttons (with Venmo) v1.0.4.p”.

One place you could check is the site’s PHP error log. There may be a specific error there that was logged at the moment that PayPal Express was activated.


catmark05

September 6, 2019 at 1:46 pm

Its the one bundled with Event Espresso 4
How do I find the PHP error log?


Josh

  • Support Staff

September 6, 2019 at 1:55 pm

Usually you would log into your hosting company account. They’ll have a control panel, where you can access the logs. If you’re unsure where to find it, they can advise where to find the logs, and they may even be able to find the error message for you.


catmark05

September 6, 2019 at 2:00 pm

Any other suggestions – my hosting company says I don’t have access to those logs


Josh

  • Support Staff

September 6, 2019 at 2:24 pm

and they don’t have access either?

If not, then, if you have access to FTP (or the site’s files via the hosting company’s control panel), you could enable debug mode provided by WordPress. To enable WordPress debug mode, you follow this guide:

https://eventespresso.com/wiki/troubleshooting-checklist/#debug

Then, you activate PayPal Express (to get the error to happen again). The error should get logged to the site’s wp-content folder into a file named debug.log.


catmark05

September 11, 2019 at 11:23 am

This is the error I am getting:
[11-Sep-2019 17:27:06 UTC] PHP Fatal error: Cannot use object of type WP_Error as array in /var/www/vhosts/16/229527/webspace/httpdocs/mwfa.net/member/wp-content/plugins/event-espresso-core-reg/core/services/payment_methods/forms/PayPalSettingsForm.php on line 119


Josh

  • Support Staff

September 11, 2019 at 12:00 pm

That same error was reported in another topic:

https://eventespresso.com/topic/error-on-save-paypal-express-options/

and it was found to be an issue with the web server. You could contact your host and they should be able to update the server so it can meet PayPal’s requirements. If they need more information that can be found here:
https://developer.paypal.com/docs/classic/lifecycle/info-security-guidelines/

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Updated by  Josh 1 week ago ago

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