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Paypal error after attendee information

Posted: November 15, 2012 at 10:22 am


Ben

November 15, 2012 at 10:22 am

Any ideas why I am getting this after the attendee information has been completed?

Paypal – Error Detected
Error Message
The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for more details.
The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for more details.


Josh

  • Support Staff

November 15, 2012 at 1:31 pm

Hi there,

Which of the two PayPal options are being used? PayPal or PayPal Pro?

If it’s the standard PayPal option, you can log into your PayPal account and change the setting to allow payments through unencrypted buttons:

To turn off this option:
1. Log in to your PayPal Account.
2. Click “Profile” tabe or “Edit Profile” link.
3. Under “Selling Preferences”, select “Website Payment Preferences”.
4. In the section titled “Encrypted Website Payments” select “Off”.
5. Click “Save”.


Ben

November 16, 2012 at 4:11 am

Thanks Josh,
That worked.
Is that the best setting?
or should I have an encrypted button from Paypal and then put the code on the page?


Josh

  • Support Staff

November 16, 2012 at 8:32 am

The PayPal button gets placed there by the Event Espresso software, so adding an encrypted button will not work.

If you want to encrypt the payment page, you can install an SSL certificate for your site, then use a plugin to force the page to load as SSL.

There is a guide in the documentation that covers this:
http://eventespresso.com/wiki/espresso-sslhttps/

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