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Paypal Encryption Protocol

Posted: June 26, 2018 at 6:44 pm


June 26, 2018 at 6:44 pm

received this note from paypal…can someone explain this? We use the paypal option to receive payments on our website, not sure if this applies to us:

“Starting on June 26, 2018, PayPal will be making changes that may impact your ability to accept any PayPal transactions, process credit card payments with PayPal, or access the funds in your PayPal Business account.Action required by June 26, 2018.Our records show that your PayPal integration uses an older encryption protocol. You must take the following actions immediately to upgrade your PayPal integration(s) to the TLS 1.2 cryptographic protocol by June 26, 2018.”


  • Support Staff

June 27, 2018 at 2:53 am

Hi there,

EE does set a specific protocol which means it should use the latest version available on your server so if PayPal are stating you are using an older version you’ll likely need some updates on the server side.

If you install this plugin:

Then go to Tools -> TLS 1.2 Test.

What does the report show?


June 27, 2018 at 10:10 am

Hi Tony I am not sure how to install plugin…is that something you can give me direction on? I am hopeful my server is up to date and this is just not an issue. Not sure how to proceed here.
Thank You for any direction you can give me.


  • Support Staff

June 27, 2018 at 11:02 am

You could also check with your web host and they’ll know how to check to see if the server is compatible with TLS 1.2.


July 6, 2018 at 2:41 pm

Can you tell me specifically if EE is using the Transport Layer Security (TLS) 1.2.for the PayPal ecommerce option in receiving payment for products sold? Can you send me some documentation or something I can send to Paypal to show that you do indeed use the latest most recent version of this?


  • Support Staff

July 6, 2018 at 6:57 pm

Event Espresso uses whatever Transport Layer Security is made available by your web server. So if you’re server doesn’t support TLS1.2 you will not be able to use PayPal on your site. You’ll either need to contact your webhost to get that information, or install the TLS test plugin.

You can install the TLS test plugin by going to your WordPress Dashboard, then go to the plugins page,
then click the Add New button,
then search for TLS 1.2 Compatibility Test,
then click Install, then click Activate.

Then you’ll be able to run the TLS test from the WordPress > Tools menu of your WordPress dashboard.

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Updated by  Josh 8 months, 2 weeks ago ago

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