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Paypal and Incomplete Payments

Posted: September 16, 2012 at 6:17 am

Sonja Maus

September 16, 2012 at 6:17 am

Still really new to all this so need some help with the basics: I created a new email address called “” as prompted by EE when I was setting it up. Several bookings have been made but:
-on my EE dashboard it says ‘payment incomplete’. Is it incomplete on my end or with paypal?
-where in paypal do I login and access the funds? Do I created a new paypal account? Obviously my current paypal account is under a different email address, so they’re not linked, I guess?

Sidney Harrell

September 16, 2012 at 11:12 pm

Hey Sonja,
To receive funds through paypal as an online merchant, you must have either a Merchant or Pro account with paypal. The email that you use to set up the account at is the email address that you will want to use in the Event Espresso payment settings under paypal settings.

Sonja Maus

September 17, 2012 at 6:35 am

Hi, okay thanks for the help…BUT the new email was created without that PayPal account actually existing! The prompt from EE didn’t say that I had to have an existing account with that email address! Do you know if I create that account with PayPal now, that they will link? Cheers

Sonja Maus

September 17, 2012 at 6:38 am

Or would it be possible now to change the paypal email address I used with EE?

Sonja Maus

September 17, 2012 at 11:19 pm

I just added the new email address to my paypal account, and they linked automatically! Thanks for your help…

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