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PayPal and Incomplete Payments after upgrade

Posted: August 27, 2012 at 1:27 pm

Lee Snow

August 27, 2012 at 1:27 pm

It took a long time, but I finally was able to crack my paypal incomplete payments problem after restarting another plugin. I think what was happening there, was the plugin for those to buy membership to our facility, was accepting the transaction pings rather than event espresso. But, after restarting the membership plugin (deactivated then activated it) payments were being completed on their own in event espresso from paypal!

Now, I updated last Friday to event espresso 3.1.26, and I cannot get payments to go through again. I even restarted the membership plugin. I am using Sandbox to test. I do have the transactions page simplified with the provided one from the troubleshooting guide.

Anyone have any ideas? Thanks

Lee Snow

August 27, 2012 at 1:42 pm

I apologize, I am also still on 3.3.2. WP version. Sorry.

Chris Reynolds

  • Support Staff

August 27, 2012 at 5:30 pm

If you deactivate the members plugin now, do the IPNs go through?

Lee Snow

August 29, 2012 at 12:03 pm

I just deactivated the plugin and walked through a payment with someone. The IPN did not come back.

Chris Reynolds

  • Support Staff

August 29, 2012 at 1:58 pm

What is the URL of your transactions page? Have you run through these troubleshooting steps?

Keep in mind that your transactions page needs to be public to the internet — it cannot be a member-only or access-restricted page. If the internet (e.g. PayPal) can’t see the page without a login, the IPN will fail.

Lee Snow

September 7, 2012 at 9:55 am

I apologize on the delay in response. I was on vacation for the long weekend.

But that was it!!

The transactions page was never restricted, but viewing event espresso events themselves were. So event espresso part was denied. Basically, I set up which URLs have denied access, and it was set up that visitors could not see URLs at all. We wanted to force people to need an account to get into a class. But now, I just have individual classes blocked, not all classes.

I appreciate the help. Our organization needs so many specific functions, working around all the different plugins has been a challenge. Thank you again.

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