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Payments show incomplete since March 23

Posted: April 24, 2020 at 11:47 am


Smart Offices

April 24, 2020 at 11:47 am

Not sure if this is an Event Espresso issue or a PayPal one but when users buy the ticket, in the Transactions page it shows them all at 0.00 paid with a ‘pending payment’ on the Registrations page, when in fact they did pay. I’m using PayPal Standard. Plugins, theme, and WordPress are all up to date.


Josh

  • Support Staff

    •

April 24, 2020 at 12:17 pm

Hi,

PayPal Standard was deprecated. What you can do is switch to the PayPal Express gateway (it’s available as an option in Event Espresso > Payment Methods). You can use the same PayPal account as before, you’ll need the API keys and plug them in to the settings in Event Espresso > Payment Methods > PayPal Express.

You can follow this guide to get the correct API keys:
https://eventespresso.com/wiki/paypal-express-payment-gateway/#locate

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Status: closed

Updated by  Josh 3 years, 12 months ago ago

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