Support

May 10, 2019 at 10:10 am

Hey guys,

I made a post to the forum, but don’t see it. Here it is again:

Hi guys,

The below is in Firefox. Google Chrome seems to work fine. Firefox seems up to date: https://www.dropbox.com/s/2wi2u9y3kxer4ts/Screenshot%202019-05-09%2022.50.33.png?dl=0

I noticed the issue when a customer hadn’t paid, so checked their transaction.

I just noticed that the icon for the payments is not showing up: https://www.dropbox.com/s/9h5y5v7euupn4tl/Screenshot%202019-05-09%2022.38.30.png?dl=0

Also, when I selected the 1st one (which is Stripe), I got an error something about billing information not being entered correctly. It disappeared before I got a screen shot. Then, when I clicked the ‘Pay now’ button, I got this error: https://www.dropbox.com/s/tdaf8d4rkv0jlul/Screenshot%202019-05-09%2022.42.38.png?dl=0

Settings seem alright and haven’t changed anything: https://www.dropbox.com/s/8zg07d5gwml8bvg/Screenshot%202019-05-09%2022.44.04.png?dl=0

Last Stripe payment was processed successfully May 4.

I noticed these errors in a recent customer transaction trying to pay: https://www.dropbox.com/s/7gxtaeg9g34z924/Screenshot%202019-05-09%2022.45.51.png?dl=0

Any help is appreciated.

Thanks, Derek