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Payments not working

Posted: July 25, 2012 at 3:44 pm


July 25, 2012 at 3:44 pm

I am running the current version of EE that I just upgraded from 3.1.15P and when someone registers for my event, it never takes them to a payment page to prompt them for payment. I have the AIM gateway setup.

Additionally, when I activate any other payment option, such as check/money order or invoice, it does not show up.

I have read the docs on upgrading, and did everything according to what the docs said.

Please help asap!



  • Support Staff

July 25, 2012 at 3:53 pm

Look in /wp-content/uploads/espresso/gateways for older gateway files. If there are any in there, these should be removed. Then deactivate and reactivate the plugin.


July 25, 2012 at 3:54 pm

There are no files there.


  • Support Staff

July 25, 2012 at 4:03 pm

Terry, can you deactivate and then reactivate the plugin and do a test?


  • Support Staff

July 25, 2012 at 4:13 pm

Also, check /wp-content/uploads/espresso/templates for older template files.

The issue with the other gateways not activating might be related to a plugin conflict, but I’d try Garth’s suggestion to start with a fresh copy of Event Espresso and re-install first.


July 25, 2012 at 7:35 pm

Garth, thanks.. that worked… now onto another problem…

I have created a shortcode categroy. I have 4 events in that category and only 3 of them are showing up… all of them are active events.


July 25, 2012 at 7:36 pm

Further on that… it displays all 4 events in Chrome browser, but only displays 3 of them in Firefox.


  • Support Staff

July 25, 2012 at 11:22 pm

Hi Terry,

Can you please create a new topic for the shortcode display issues you’re having so we can keep the conversation/issue pretty clean?

Thank you.

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