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Payments Not working

Posted: April 1, 2022 at 3:17 am


Ash

April 1, 2022 at 3:17 am

We are trying to sell tickets to our next event in 2 weeks and payments are getting declined by stripe but the page link to Paypal is not working (just hangs). This is a nightmare and I need to establish what is wrong with the platform. Please reply to my personal email shelley@scaleforetail.com


Tony

  • Support Staff

    •

April 1, 2022 at 6:30 am

Hi there,

I’ve just run a quick test registration on one of your events and first selected PayPal to pay, which directed me straight over to PayPal’s server (as expected) to complete payment.

At that point I click cancel and returned back to the checkout, then selects the Stripe payment method and input a test card number, Stripe declined stating it was a test card (again expected).

May I ask what happens with PayPal when you test it?

What does Stripe show as the decline reason for your other registrations?

Currently the site is running a fairly old version of EE4, is there something preventing you from updating?

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Status: closed

Updated by  Tony 2 years ago ago

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