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BeardedEagle
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June 18, 2015 at 1:31 pm
Hello Everyone,
WordPress 4.2.2
EE 4.7.1.p
Infusionsoft addon 2.1.0.p
Payment gateway: Authorize.net
I installed the Infusionsoft Add-on yesterday.
We received a paid customer today. It appears that the customer registered in Infusionsoft as a UNPAID customer. I was under the assumption that the payment would register as well.
Let me know if my expectations are wrong or what to do to resolve this issue.
Thanks so much
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Lorenzo Orlando Caum
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June 18, 2015 at 2:05 pm
Hi, this is expected because payment processing occurs after the contact has already been created during registration checkout.
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Lorenzo
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BeardedEagle
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June 18, 2015 at 2:10 pm
Can I get it to mark the invoice as paid?
I want to automatically see that the payment has been completed.
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Lorenzo Orlando Caum
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June 18, 2015 at 2:14 pm
Hi, a connection doesn’t currently exist between Authorizenet and Infusionsoft. Are you asking if you could mark as paid automatically?
That may be possible but it would not track the actual payment status (i.e. did the registrant actually pay).
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Lorenzo
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BeardedEagle
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June 18, 2015 at 2:24 pm
I understand. The registrant did complete payment.
I would prefer to mark as paid automatically. I will have less unpaid registrants, so it will be easier for me to correct this problem.
Two other questions:
Company and title did not transfer to Infusionsoft. Is this expected?
Also, can we send a custom field or two to Infusionsoft?
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Josh
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June 24, 2015 at 3:58 pm
Hi BeardedEagle,
It turns out the company and title fields are not expected to transfer to Infusionsoft because they are derived from custom (not system) questions. You can send them as custom fields with some custom programming. There are some detailed instructions that a PHP developer can follow in our documentation:
https://eventespresso.com/wiki/infusionsoft-integration/#ee4-saving-registration-questions-as-standard-or-custom-fields
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